Q. How is my Water & Sewer Bill calculated?
A. Water & Sewer Charges are based on the total amount of cubic feet of water that
has flowed through your meter during the billing period. This usage is registered
on the meter head and collected electronically by the Water & Sewer
Department. This usage times the current water & sewer rates are used to
Q. My water bill is unusually high, what could the problem be?
A. There could be a leak in some water using device in your home, such as a toilet,
faucet, sprinkler system, etc. that could be causing more than the usual amount
of water to be used. You may want to contact an experienced plumber to check
your pipes and other water using devices. Also, the bill could be applicable to
the summer when water usage is naturally higher than the rest of the year. If you
still have a question contact the Billing Office at (978) 658-3116.
Q. I am selling my property, how do I obtain a final meter reading and Water &
Sewer Bill?
A. Contact the Billing Office at (978) 658-3116 at least 7 days prior to the closing to
schedule an appointment for Water & Sewer personnel to come to your property
and conduct a final meter reading. The final meter reading will be conducted on
the day prior to the closing. Final bills must be paid with Cash, Bank Check,
Money Order or a check written by the closing attorney. No personal checks will
be accepted for final bills.
Q. What is the penalty for not paying my Water & Sewer Bill?
A. A Late Charge of 5% of the current charge is added to the total due.
Q. What happens if I do not pay my Water & Sewer Bill?
A. In addition to the assessment of a late charge, Water & Sewer Bills that are more
than 12 months past due will be added to the Real Estate Tax on the property
during the regularly scheduled assessment of Real Estate Taxes. This regular
assessment usually occurs in December of each year. These amounts will then
be collected in the same manner as Real Estate Taxes which includes the
assessment of interest and the possibility of a Tax Taking being conducted
against the property. Also, a Lien Charge of $10.00 is added to your Water
Charge; and, an additional $10.00 Lien Charge is added to your Sewer Charge.
Q. What if I am unable to pay my Water & Sewer Bill?
A. If you are unable to pay your Water & Sewer Bill, please contact the Billing Office
as soon as possible. While we are unable to eliminate the Water & Sewer Bill,
we are here to help in any way we can and are able to listen to your situation and
offer possible solutions. Remember, if you find yourself in this type of situation,
the sooner you contact us, the better able we are to offer guidance.
Do you have another question not answered???
You may either email the question directly to the Treasurer/Collector at
or call the Treasurer/Collector’s Office at (978) 658-3116
TDD (hearing impaired) 978-694-1417
We will be glad to assist you in any way we can.
Thank you
For more information please refer to the following:
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